PAJAMAS FAQ - Frequently Asked Questions
You have questions, we have answers! Here are the most frequently asked questions. If you don't see your answer here, please email us at firstname.lastname@example.org
1. How long does it take to get our pajamas?
The amount of time varies by the proximity to Christmas. As we get closer to Christmas, we get more orders and our lead time is longer. Typically we have a 2-3 week turn around (or less) in August, September and October. That can get longer in November and we typically close ordering in December. We do offer rush options for a small fee if you need them faster.
2. How does the sizing run?
We have worked very hard to get our sizing right. Our adult unisex sizing runs true to size for men and a little generous for women. We have gotten feedback from men as tall as 6'7" that our length works for them. Our adult pajamas are loose fit. The childrens pajamas are snug fit for safety reasons. We have a whole page of size charts and a page of photos of our pajamas on our customers to help you pick a size.
3. Do you accept returns?
We do not accept returns on personalized pajamas. If you order blank pajamas, you can return them within 7 days of receipt for an exchange or refund. Return shipping is your responsibility and we will pay for exchange shipping.
4. Can you do alterations to the pajamas?
Due to the volume of sales during the holiday season, we do not do alterations to our pajamas. We do feel they are a flexible fit and will fit MOST people.
5. Do you offer discounts or coupons?
We offer free shipping on all of our pajamas. We have priced them very competitively and therefore, we don't not offer coupons generally. The one exception is that we offer a bulk 10% discount on orders of 10 items or more. The code is BIGORDER10 and can be entered in checkout.
6. What is the fabric content of the pajamas?
Our pajamas are all cotton knit and are 95% cotton, 5% spandex. They are stretchy fabric - not woven. The fabric is super soft and we get tons of compliments on how comfy they are!
7. What are the wash instructions?
Since our pajamas are mostly cotton, they may shrink in hot water or in the dryer. If you want to limit shrinkage, wash them on cold and tumble dry low until lightly damp and lay to dry. If you order pajamas with heat transfer decals, do not wash in cold and lay flat to dry. Do not put personalized pajamas in the dryer. You can iron them with a warm iron inside out. Do not iron directly on decals.
8. What brand are the pajamas?
Our pajamas are designed by us and are made specifically for us. We have complete control over the design and sizing process so that we can make them perfectly!
Still have questions? Just email us and we will get right back to you! email@example.com